Return Process:

We accept returns within 30 days of receiving the purchased item. To start the return process, please contact us at papafuzzpottery@gmail.com. Once your return request is received and approved, we will send you a return label and instructions for returning the item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at papafuzzpottery@gmail.com. We will work with you to resolve the issue promptly.

Exchanges:

If you would like to exchange your item for a different product, please contact us at papafuzzpottery@gmail.com. We will guide you through the exchange process and provide instructions on how to return the original item.

Refund Eligibility:

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds:

Once your return is received, inspected, and approved, we will initiate the refund process. Refunds will be issued to the original method of payment immediately after the return is approved.

Shipping Costs:

Shipping costs for returning your item will be at your own expense. These costs are non-refundable.

Contact Us:

If you have any questions about our refund policy, need assistance with a return or exchange, or have any other inquiries, please contact us at papafuzzpottery@gmail.com.